Privacy Policy

Last updated: 20 May 2026

This Privacy Policy explains how Moselle's Cafe + Restaurant collects, uses, stores and shares personal information when you visit our website, make a booking, contact us, dine with us, join our mailing list, apply for work with us, or otherwise interact with our restaurant.

This policy is drafted for publication on the Moselle's website.

1. Who We Are

Moselle's Cafe + Restaurant is a cafe and restaurant located at:

18 Springfield Lakes Boulevard, Springfield Lakes QLD 4300, Australia

Contact details:

Phone: (07) 3381 9046
Email: mosellescafe@outlook.com.au
Website: https://www.moselles.com.au

In this policy, "Moselle's", "we", "us" and "our" refer to the business operating Moselle's Cafe + Restaurant.

2. Personal Information We Collect

We collect personal information that is reasonably needed to run our restaurant, manage bookings, respond to enquiries, provide hospitality services, improve our customer experience, operate our website, send marketing where permitted, and meet our legal obligations.

The kinds of personal information we may collect include:

Name.
Phone number.
Email address.
Booking details, including date, time, party size and booking reference.
Seating requests, including indoor, outdoor, pram, high chair, accessibility, pet-friendly or lakeside seating requests.
Special occasion notes, such as birthday, anniversary or celebration details.
Dietary requests, allergy information or other food-related needs that you choose to provide.
Event, function or large-group enquiry details.
Order, dining, transaction or payment-related details.
Gift card, voucher or promotion details, if applicable.
Feedback, complaints, reviews and customer service correspondence.
Marketing preferences, consent records and unsubscribe records.
Website usage information, such as pages visited, device information, browser type, IP address, approximate location, cookie identifiers and analytics data.
Social media interactions where you contact us, tag us, comment on our pages, or send us messages.
Job application information if you apply through our website, including your name, contact details, resume, cover letter, availability, hospitality experience and role preferences.
Images, video or audio if we use security cameras, take event photos, or you provide media to us.

We may collect sensitive information in limited circumstances. For example, if you tell us about a food allergy, medical dietary requirement, accessibility need or health-related dining request, that information may be sensitive information. We only ask for this information where it is relevant to your booking, dining experience, safety, accessibility, or our ability to respond appropriately.

3. How We Collect Information

We may collect personal information when you:

Make or manage a table booking online.
Call, email or message us about a booking, enquiry, event or complaint.
Visit the restaurant and speak with our team.
Request a particular table, seating area, accessibility support, high chair or pet-friendly arrangement.
Tell us about allergies, dietary needs or special requirements.
Subscribe to our email marketing or give marketing consent.
Enter a promotion, competition or giveaway.
Use our website, booking page, forms or social media pages.
Apply for a job through our website or by email.
Leave a review or provide feedback.
Attend an event, function or promotion.
Interact with third-party platforms connected to our restaurant, such as booking, website hosting, analytics, email marketing, payment, delivery, ordering, review or social media services.

Where practical, we collect personal information directly from you. We may also receive information from third-party services you use to interact with us, such as website forms, booking tools, email marketing tools, social media platforms, online review platforms, payment processors, ordering or delivery partners.

4. Why We Collect and Use Personal Information

We may collect, hold, use and disclose personal information for the following purposes:

To accept, confirm, manage, change or cancel bookings.
To contact you about your reservation, enquiry, event or function.
To manage party size, table allocation, seating requests and restaurant capacity.
To respond to allergies, dietary requirements, accessibility needs and special requests.
To provide food, drinks, hospitality services and customer support.
To handle event, function, birthday, dinner or large-group enquiries.
To process payments, deposits, refunds, vouchers or gift cards where applicable.
To send booking reminders, service messages or operational updates.
To send marketing emails, newsletters, promotions, event updates or special offers where we have consent or are otherwise permitted to do so.
To record and honour unsubscribe requests and marketing preferences.
To respond to feedback, reviews, complaints or disputes.
To improve our menu, service, website, marketing and customer experience.
To manage safety, security, responsible service of alcohol, incident records and venue operations.
To assess job applications and manage recruitment.
To comply with legal, regulatory, insurance, accounting and record-keeping obligations.
To protect our lawful interests, including investigating suspected misuse of our website, fraud, chargebacks, unsafe behaviour or damage to property.

We will not sell your personal information.

5. Bookings and Dining Information

When you make a booking, we may collect the details needed to manage your reservation. This may include your name, contact details, booking date and time, party size, special requests, notes about children or high chairs, accessibility requirements, pet-friendly requests, seating preferences and any dining notes you provide.

If you request lakeside seating, outdoor seating or a particular table, we may record that request and do our best to accommodate it, subject to availability, weather, service requirements and venue capacity. A request is not a guarantee.

For large groups, functions or events, we may collect extra information such as event type, preferred date, number of guests, budget, menu preferences, dietary requirements, timing, deposit details and contact information for the organiser.

If deposits, pre-authorisations or cancellation fees apply to any booking type, we may collect or receive payment-related information through our payment or booking provider. We do not intend to store full card details directly unless the owner confirms a different process.

6. Allergies, Dietary Requirements and Accessibility Requests

If you provide allergy, dietary or accessibility information, we use it to help our team respond to your request and support your dining experience. This may include sharing relevant information with kitchen, bar and front-of-house staff.

Our kitchen handles common allergens and operates in a shared food preparation environment. While we take reasonable care with disclosed allergies and dietary requests, we cannot guarantee that any menu item is completely free from allergens or cross-contact unless the owner has confirmed a specific allergen-free process for that item.

Please tell our team about allergies or serious dietary requirements when booking and again when ordering at the restaurant.

7. Email Marketing and Promotions

We may send marketing emails, newsletters, offers, event updates or promotional messages if:

You subscribe to our mailing list.
You tick an opt-in box or otherwise give express consent.
We are permitted to contact you because of an existing customer relationship and the message is relevant to that relationship.
Another lawful basis allows us to send the message.

Our marketing messages will identify Moselle's as the sender and include a way to unsubscribe. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us at mosellescafe@outlook.com.au.

We aim to process unsubscribe requests promptly and in accordance with Australian spam laws.

We may use email marketing platforms to manage mailing lists, consent records, campaign performance, email opens, clicks and unsubscribes. These platforms may store or process information outside Australia.

8. Website, Cookies and Analytics

Our website may use cookies, pixels, analytics tools and similar technologies to:

Operate and secure the website.
Remember preferences.
Understand website traffic and page performance.
Measure marketing effectiveness.
Improve our content, booking flow and customer experience.
Support social media, embedded content or advertising features.

Cookies may collect information such as IP address, device type, browser type, pages visited, time spent on the site, referral source and approximate location.

You can usually adjust your browser settings to block or delete cookies. Some website or booking features may not work properly if cookies are disabled.

If the website uses Wix privacy and cookie tools, Google Analytics, Meta Pixel or other tracking tools, the owner should confirm the exact tools before publication and update this section.

9. Third-Party Services

We may use third-party providers to help operate our restaurant, website, bookings, payments, marketing and customer communications. These may include:

Website hosting and website form providers, including Wix where applicable.
Online booking or table reservation tools.
Email marketing platforms, including Wix Email Marketing where applicable.
Payment processors and banks.
Accounting, bookkeeping and point-of-sale systems.
Delivery, takeaway or ordering platforms.
Review and social media platforms.
Analytics, advertising and website performance tools.
IT, security, storage and professional service providers.
Insurers, legal advisers, accountants and regulatory bodies where required.

These providers may collect, store or process personal information according to their own privacy policies and terms. We take reasonable steps to work with reputable providers and only share information that is reasonably needed for the relevant service.

Some providers may store or process personal information outside Australia. The countries may vary depending on the provider, but may include the United States, Israel, the European Union, the United Kingdom, Singapore or other locations where our providers or their service partners operate.

10. Disclosure of Personal Information

We may disclose personal information:

To our staff, contractors and service providers where needed to provide services or operate the business.
To booking, payment, website, email marketing, analytics, social media, ordering or delivery platforms connected to our business.
To kitchen, bar and front-of-house staff where information is needed for your dining experience, allergy request, accessibility request or booking.
To event partners or suppliers if needed for a function or event you request.
To banks, payment processors or chargeback providers.
To professional advisers, insurers or debt recovery providers.
To regulators, law enforcement, courts or government agencies where required or permitted by law.
To another person or organisation with your consent.
As part of a sale, transfer, restructure or change of ownership of the business, provided appropriate confidentiality steps are taken.

11. Security and Storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security steps may include:

Using password-protected systems.
Limiting access to information to staff and service providers who need it.
Using reputable website, booking, payment and marketing platforms.
Keeping records in controlled systems.
Training staff on appropriate handling of customer information.
Reviewing access where staff roles change.
Deleting or de-identifying information when it is no longer needed, where lawful and practical.

No website, email, booking platform or electronic storage system is completely secure. Please avoid sending highly sensitive information by email unless necessary.

12. How Long We Keep Information

We keep personal information for as long as reasonably needed for the purpose it was collected, including to manage bookings, provide services, maintain business records, handle disputes, comply with legal obligations, protect our business, keep unsubscribe records and improve our services.

Examples:

Booking records may be kept for operational, customer service and dispute-resolution purposes.
Marketing subscription records may be kept while you remain subscribed and for a reasonable period after unsubscribing so we can honour your preference.
Job applications may be kept for recruitment and record-keeping purposes, unless you ask us to delete them and we are legally able to do so.
Accounting, payment and tax records may be kept for the period required by law.

13. Accessing or Correcting Your Information

You may contact us to request access to, or correction of, personal information we hold about you.

Please email mosellescafe@outlook.com.au or contact us by phone on (07) 3381 9046.

We may need to verify your identity before responding. We will respond within a reasonable time. In some cases, we may be unable to provide access or correction if an exception applies, but we will explain our reasons where appropriate.

14. Complaints

If you believe we have mishandled your personal information, please contact us first so we can review and respond.

Email: mosellescafe@outlook.com.au

Please include your name, contact details, a description of your concern and any relevant dates or booking details.

We will aim to acknowledge your complaint within a reasonable time and investigate it fairly. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant regulator.

15. Children and Young People

Our website and restaurant services are intended for general audiences, including families. We do not knowingly collect personal information from children for marketing without appropriate consent.

Parents or guardians may provide booking details for children, high chair requests, birthday information, dietary needs or allergy information where relevant to dining with us.

16. Social Media, Reviews and Public Content

If you comment on our social media pages, tag us, leave a review, send us a message, or post public content about Moselle's, your information may be visible to others depending on the platform settings.

We may respond to public comments or reviews. We may also ask for permission before reposting customer photos, videos or testimonials in our own marketing.

Do not post personal information, booking details, health information or private details publicly if you do not want others to see them.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal obligations, technology or information-handling practices.

The updated version will be posted on our website with a new "Last updated" date.

18. Contact Us

For privacy questions, access or correction requests, unsubscribe issues or complaints, please contact:

Moselle's Cafe + Restaurant

18 Springfield Lakes Boulevard, Springfield Lakes QLD 4300, Australia

Phone: (07) 3381 9046

Email: mosellescafe@outlook.com.au